Shipping policy
Processing Time
All orders are processed within 1–2 business days after payment is confirmed. Orders are not shipped on weekends or holidays. You will receive a confirmation email once your order has shipped, including tracking information when available.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- US Domestic: 2–7 business days
- International: 7–21 business days (varies by country and customs)
Scentenced is not responsible for delays caused by carriers, customs, or unforeseen circumstances.
International Shipping
Customers are responsible for customs duties, taxes, and import fees on international orders. Delivery times may vary depending on your country’s customs process.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Lost or Damaged Packages
Scentenced packages are securely packaged to prevent damage. If your package arrives damaged or lost, contact us immediately so we can assist with a replacement or investigation. Scentenced is not responsible for lost packages due to incorrect shipping addresses provided by the customer.
Shipping Restrictions
Fragrances may not be shipped to certain countries or PO boxes due to carrier regulations. Orders containing restricted items will be canceled, and payment will be refunded.
Questions
For shipping inquiries, please contact us.